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Nort
Thu Feb 23, 2006 10:32 am


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It's 8 a.m., and support pilot fish gets a call from the help desk. The problem: An executive is complaining that his e-mail is broken again. 
"I get his office number and head down to see what the problem is this week," fish says. "The exec says he hasn't been able to receive any mail for over an hour. I take a quick look at basic settings, and they seem OK. Last e-mail in his in-box is over an hour and a half old." 

What's changed in the last hour and a half? fish asks. Exec: Nothing, it just stopped working. What have you been working on this morning? asks fish. Exec replies that he's been wading through the spam in his in-box. That's what he was doing when mail just stopped arriving. 

Hmm, thinks fish. "I ask if he has any mailbox rules, and he replies, why yes, and he was just working on them. He seems to think this reply is consistent with the 'Nothing, it just stopped working' response that came out of his mouth 30 seconds earlier," fish grumbles. 

"Examining his mailbox rules, I find a new rule created an hour and a half before by this executive with a Ph.D. The rule reads: When new mail arrives, permanently delete."
